Privacy Policy and Terms & Conditions

Privacy Policy

1. Privacy at a Glance

   General Information

   The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.

   Data Collection on This Website

   Who is responsible for data collection on this website?

   The data processing on this website is carried out by the website operator. You can find their contact details in the section "Note on the Responsible Party" in this privacy policy.

   How do we collect your data?

   On the one hand, your data is collected by you providing it to us. This could be, for example, data that you enter into a contact form.

   Other data is automatically collected or after your consent by our IT systems when you visit the website. This primarily includes technical data (e.g., internet browser, operating system, or time of page access). The collection of this data occurs automatically as soon as you enter this website.

   What do we use your data for?

   Part of the data is collected to ensure the website is provided without errors. Other data can be used to analyze your user behavior.

   What rights do you have regarding your data?

   You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of these data. If you have given consent for data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have a right to lodge a complaint with the competent supervisory authority. You can contact us at any time regarding this as well as with further questions on the subject of data protection.

2. Hosting

   IONOS

   We host our website with IONOS SE. The provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany (hereinafter referred to as "IONOS"). When you visit our website, IONOS collects various log files including your IP addresses. Details can be found in the IONOS privacy policy: https://www.ionos.de/terms-gtc/terms-privacy.

   The use of IONOS is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in a reliable presentation of our website. If a corresponding consent has been requested, the processing takes place exclusively based on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, as far as the consent includes the storage of cookies or access to information in the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

3. General Information and Mandatory Information

   Data Protection

   The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and according to the statutory data protection regulations and this privacy policy.

   When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this is done.

   We point out that data transmission over the internet (e.g., communication via email) can have security vulnerabilities. Complete protection of data against access by third parties is not possible.

   Note on the Responsible Party

   The responsible party for data processing on this website is:

   Reija Feldmann
   Allee du Vieux Chêne 135
   24750 Sanilhac Marsaneix
   France
   Phone: 0033688595147
   Email: info@reijafeldmann.de

   The responsible party is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data (e.g., names, email addresses, etc.).

4. Storage Duration

   Unless a more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for the data processing ceases to apply. If you assert a legitimate request for deletion or revoke your consent for data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will occur after these reasons cease to apply.

   General Information on the Legal Basis for Data Processing on This Website

   If you have consented to data processing, we process your personal data based on Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, if special data categories according to Art. 9 para. 1 GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or to access information in your device (e.g., via device fingerprinting), the data processing is additionally based on § 25 para. 1 TTDSG. The consent can be revoked at any time. If your data is necessary for contract fulfillment or for implementing pre-contractual measures, we process your data based on Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary for fulfilling a legal obligation based on Art. 6 para. 1 lit. c GDPR. Data processing may also be based on our legitimate interest according to Art. 6 para. 1 lit. f GDPR. Information on the relevant legal basis in each individual case is provided in the following sections of this privacy policy.

   Note on Data Transfer to the USA and Other Third Countries

   We use tools from companies based in the USA or other countries that are not secure from a data protection perspective. When these tools are active, your personal data may be transferred to these third countries and processed there. We point out that these countries do not guarantee a level of data protection comparable to the EU. For example, US companies are required to disclose personal data to security authorities without you as the data subject being able to take legal action against this. It cannot therefore be ruled out that US authorities (e.g., intelligence services) may process, analyze, and permanently store your data located on US servers for surveillance purposes. We have no influence on these processing activities.

   Revocation of Your Consent to Data Processing

   Many data processing operations are only possible with your explicit consent. You can revoke a previously given consent at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

   Right to Object to Data Collection in Special Cases and to Direct Advertising (Art. 21 GDPR)

   IF DATA PROCESSING IS BASED ON ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR THE PROCESSING SERVES THE ASSERTION, EXERCISE, OR DEFENSE OF LEGAL CLAIMS (OBJECTION UNDER ART. 21 PARA. 1 GDPR).

   IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ART. 21 PARA. 2 GDPR).

   Right to Lodge a Complaint with the Competent Supervisory Authority

   In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work, or the place of the alleged violation. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.

   Right to Data Portability

   You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or a third party in a common, machine-readable format. If you request the direct transfer of data to another controller, this will only be done insofar as it is technically feasible.

   Information, Deletion, and Correction

   Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, their origin and recipient, and the purpose of the data processing and, if applicable, a right to correction or deletion of these data. You can contact us at any time regarding this as well as with further questions on the subject of personal data.

5. Right to Data Portability

   You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done as far as it is technically feasible.

   Information, Deletion, and Correction

   Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, their origin and recipient, and the purpose of the data processing and, if applicable, a right to correction or deletion of these data. You can contact us at any time regarding this as well as with further questions on the subject of personal data.

   Right to Restriction of Processing

   You have the right to request the restriction of the processing of your personal data. You can contact us at any time regarding this. The right to restrict processing exists in the following cases:

6. If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
7. If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
8. If we no longer need your personal data, but you need them to exercise, defend, or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
9. If you have filed an objection according to Art. 21 para. 1 GDPR, a balance must be struck between your and our interests. As long as it has not been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

10. Data stored by us for other purposes remains unaffected by this.

    After you have unsubscribed from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blacklist, if necessary, to prevent future mailings. The data from the blacklist is only used for this purpose and is not merged with other data. This serves both your interest and our interest in compliance with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.

    Source:
    https://www.e-recht24.de

    If you have restricted the processing of your personal data, these data may only be processed – apart from their storage – with your consent or for the assertion, exercise, or defense of legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

    SSL or TLS Encryption

    For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

    If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

    4. Data Collection on This Website

    Contact Form

    If you send us inquiries via the contact form, your details from the inquiry form, including the contact data you provide there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on these data without your consent.

    The processing of these data is based on Art. 6 para. 1 lit. b GDPR, provided that your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.

    The data you enter in the contact form will remain with us until you ask us to delete them, revoke your consent to store them, or the purpose for data storage no longer applies (e.g., after your inquiry has been processed). Mandatory legal provisions – especially retention periods – remain unaffected.

    Inquiry by Email, Telephone, or Fax

    If you contact us by email, telephone, or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of processing your request. We do not pass on these data without your consent.

    The processing of these data is based on Art. 6 para. 1 lit. b GDPR, provided that your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.

    The data you send to us via contact inquiries will remain with us until you ask us to delete them, revoke your consent to store them, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory legal provisions – especially statutory retention periods – remain unaffected.

    5. Social Media

    Instagram

    Functions of the Instagram service are integrated into this website. These functions are offered by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

    If the social media element is active, a direct connection between your end device and the Instagram server is established. Instagram thereby receives information about your visit to this website.

    If you are logged into your Instagram account, you can link the content of this website to your Instagram profile by clicking the Instagram button. This allows Instagram to associate the visit to this website with your user account. We point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Instagram.

    Where consent has been obtained, the use of the above service is based on Art. 6 para. 1 lit. a GDPR and § 25 TTDSG. Consent can be revoked at any time. If no consent has been obtained, the use of the service is based on our legitimate interest in the broadest possible visibility on social media.

    To the extent that personal data is collected on our website using the tool described here and transmitted to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its transfer to Facebook or Instagram. The processing that takes place after forwarding by Facebook or Instagram is not part of the joint responsibility. The obligations incumbent upon us jointly have been set out in an agreement on joint processing. The wording of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing data protection information when using the Facebook or Instagram tool and for the privacy-compliant implementation of the tool on our website. Facebook is responsible for the data security of Facebook and Instagram products. Data subject rights (e.g., requests for information) regarding data processed by Facebook or Instagram can be asserted directly with Facebook. If you assert data subject rights with us, we are obliged to forward them to Facebook.

    The data transfer to the USA is based on the EU Commission’s standard contractual clauses. Details can be found here:
    https://www.facebook.com/legal/EU_data_transfer_addendum,
    https://help.instagram.com/519522125107875,
    https://de-de.facebook.com/help/566994660333381.

    Further information can be found in Instagram’s privacy policy: https://instagram.com/about/legal/privacy/.

    6. Newsletter

    Newsletter Data

    If you wish to receive the newsletter offered on the website, we need an email address from you as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive the newsletter. Further data is not collected or only on a voluntary basis. We use these data exclusively for sending the requested information and do not pass them on to third parties.

    The processing of the data entered in the newsletter subscription form is based exclusively on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the email address, and its use for sending the newsletter at any time, for example, via the "unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

    The data you provide to us for the purpose of receiving the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose has ceased. We reserve the right to delete or block email addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest according to Art. 6 para. 1 lit. f GDPR.

Terms and Conditions
Reija Feldmann
Équilibre Animal – Nature Coaching and Dog Training

§1: Scope of the Terms and Conditions

• a) These General Terms and Conditions regulate the business relationship between Reija Feldmann (hereinafter referred to as "Coach") and the client as a coaching contract (hereinafter referred to as "Contract") in the sense of §§ 611ff of the German Civil Code (BGB), unless otherwise agreed in writing between the contractual parties.
• b) The contract is concluded when the client accepts the general offer of the coach through conclusive action and approaches the coach for the purpose of coaching.
• c) The coach is entitled to refuse a contract without providing reasons, especially if a required relationship of trust cannot be expected, if it concerns issues that the coach cannot or may not treat due to his specialization or legal reasons, or which may put him in a moral conflict. In such cases, the coach retains the right to fees for services rendered up to the point of refusal.

§2: Content and Purpose of the Contract
The coach provides his services to the client by applying his knowledge and skills in performing coaching or dog training with the client. This often involves using methods and interventions that are not recognized by conventional medicine and do not conform to scientific standards. Therefore, a subjectively expected success of these methods and interventions cannot be promised or guaranteed.

§3: Client Participation

• a) The client is not obliged to actively participate. However, the coach is entitled to terminate the coaching if the necessary relationship of trust no longer appears to be present, particularly if the client rejects advice content, provides incorrect or incomplete information necessary for clarifying the assignment, or obstructs methods and interventions.
• b) The client acknowledges that during coaching, both during individual sessions and between sessions, they are fully responsible for their physical and mental health.
• c) The client acknowledges that all steps and measures carried out in the course of coaching are solely within their own area of responsibility.

§4: Remuneration

• a) The coach is entitled to remuneration for his services. If fees have not been individually agreed upon between the coach and client, the rates listed in the price list (available on the website, in the contract, or in the flyer) shall apply. All other fee schedules or directories do not apply.
• b) Fees are to be paid in advance unless otherwise agreed between the client and the coach.
• c) If a firmly agreed appointment is not attended, a cancellation fee of 80% of the total fee must be paid. This payment obligation does not apply if cancellation occurs 24 hours before the agreed appointment or if the client is demonstrably prevented from attending (e.g., due to illness or accident).

§6: Confidentiality of Coaching

• a) The coach is obligated to use confidential information exclusively for the purposes of the agreed consultation or coaching.
• b) The coach is obliged to keep confidential information handed to him in writing or recorded personally in such a way that no external third party can access it.
• c) The coach treats client data confidentially and does not provide information regarding the coaching and the personal circumstances of the client to third parties unless there is an express written consent from the client.
• d) The coach keeps records of his services (manual file or electronic client file). The client has the right to inspect the manual file or electronic client file at any time, but they cannot demand the release of this manual file. The client agrees to the electronic processing of their data.

§7: Invoicing
Invoices received by the client according to §4 paragraph 2 will generally contain the following information: full name and address of the coach, full name and address of the client, sequential invoice number, invoice issuance date, services provided, date of service, type and scope of coaching, amount of fee for the individual service (total amount), and, if applicable, a note on tax exemption.

§8: Termination

• a) The contract can be terminated by either party at any time without notice.
• b) Termination must be made in writing.
• c) Right of Withdrawal
  You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of the contract conclusion. The withdrawal must be made in writing. To meet the withdrawal deadline, it is sufficient that you send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.

§9: Refunds

• a) Upon withdrawal from the contract, the client cannot derive any right to reclaim paid fees (see §4).
• b) Coaching sessions not attended without a valid excuse remain subject to the invoicing of fees.
• c) If the withdrawal period is observed, already paid fees that have not yet been utilized will be refunded. There is no entitlement to a refund for services that have already been provided.

§10: Data Protection / Confidentiality

• a) The coach is entitled to process and store the personal data entrusted to him by the client within the framework of the contract's purpose, observing data protection regulations, or to have it processed and stored by third parties.
• b) The coach is obliged, outside of legal witness obligations, not to disclose any information about the client to third parties unless this information is already publicly known or the coach has been released from his contractual duty of confidentiality.
• c) The coach is obliged to use confidential information exclusively for the purposes of the contractually agreed coaching.
• d) All types of records must be kept in such a way that no unauthorized third parties can gain access.
• e) These obligations apply beyond the end of the contractual relationship.
• f) The privacy policy applies: https://www.yindog.eu/datenschutzerklarung

§11: Disputes
Disputes arising from the treatment contract and the terms and conditions should be settled amicably. It is recommended that counter-representations, differing opinions, or complaints be initially presented verbally and, if necessary, in writing.

§12: Jurisdiction (Perigueux, France)
The place of jurisdiction for all disputes arising from the contractual relationship between the client and the provider is the provider's place of business.

§13: Severability Clause
Should individual provisions of the treatment contract or terms and conditions be invalid or void, the validity of the treatment contract as a whole shall not be affected. Instead, the invalid or void provision is to be replaced by a provision that comes closest to the purpose of the contract and the intentions of the parties in free interpretation.