Terms and Conditions
Reija Feldmann
Équilibre Animal – Nature Coaching and Dog Training

§1: Scope of the Terms and Conditions

  • a) These General Terms and Conditions regulate the business relationship between Reija Feldmann (hereinafter referred to as "Coach") and the client as a coaching contract (hereinafter referred to as "Contract") in the sense of §§ 611ff of the German Civil Code (BGB), unless otherwise agreed in writing between the contractual parties.
  • b) The contract is concluded when the client accepts the general offer of the coach through conclusive action and approaches the coach for the purpose of coaching.
  • c) The coach is entitled to refuse a contract without providing reasons, especially if a required relationship of trust cannot be expected, if it concerns issues that the coach cannot or may not treat due to his specialization or legal reasons, or which may put him in a moral conflict. In such cases, the coach retains the right to fees for services rendered up to the point of refusal.

§2: Content and Purpose of the Contract
The coach provides his services to the client by applying his knowledge and skills in performing coaching or dog training with the client. This often involves using methods and interventions that are not recognized by conventional medicine and do not conform to scientific standards. Therefore, a subjectively expected success of these methods and interventions cannot be promised or guaranteed.

§3: Client Participation

  • a) The client is not obliged to actively participate. However, the coach is entitled to terminate the coaching if the necessary relationship of trust no longer appears to be present, particularly if the client rejects advice content, provides incorrect or incomplete information necessary for clarifying the assignment, or obstructs methods and interventions.
  • b) The client acknowledges that during coaching, both during individual sessions and between sessions, they are fully responsible for their physical and mental health.
  • c) The client acknowledges that all steps and measures carried out in the course of coaching are solely within their own area of responsibility.

§4: Remuneration

  • a) The coach is entitled to remuneration for his services. If fees have not been individually agreed upon between the coach and client, the rates listed in the price list (available on the website, in the contract, or in the flyer) shall apply. All other fee schedules or directories do not apply.
  • b) Fees are to be paid in advance unless otherwise agreed between the client and the coach.
  • c) If a firmly agreed appointment is not attended, a cancellation fee of 80% of the total fee must be paid. This payment obligation does not apply if cancellation occurs 24 hours before the agreed appointment or if the client is demonstrably prevented from attending (e.g., due to illness or accident).

§6: Confidentiality of Coaching

  • a) The coach is obligated to use confidential information exclusively for the purposes of the agreed consultation or coaching.
  • b) The coach is obliged to keep confidential information handed to him in writing or recorded personally in such a way that no external third party can access it.
  • c) The coach treats client data confidentially and does not provide information regarding the coaching and the personal circumstances of the client to third parties unless there is an express written consent from the client.
  • d) The coach keeps records of his services (manual file or electronic client file). The client has the right to inspect the manual file or electronic client file at any time, but they cannot demand the release of this manual file. The client agrees to the electronic processing of their data.

§7: Invoicing
Invoices received by the client according to §4 paragraph 2 will generally contain the following information: full name and address of the coach, full name and address of the client, sequential invoice number, invoice issuance date, services provided, date of service, type and scope of coaching, amount of fee for the individual service (total amount), and, if applicable, a note on tax exemption.

§8: Termination

  • a) The contract can be terminated by either party at any time without notice.
  • b) Termination must be made in writing.
  • c) Right of Withdrawal
    You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of the contract conclusion. The withdrawal must be made in writing. To meet the withdrawal deadline, it is sufficient that you send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.

§9: Refunds

  • a) Upon withdrawal from the contract, the client cannot derive any right to reclaim paid fees (see §4).
  • b) Coaching sessions not attended without a valid excuse remain subject to the invoicing of fees.
  • c) If the withdrawal period is observed, already paid fees that have not yet been utilized will be refunded. There is no entitlement to a refund for services that have already been provided.

§10: Data Protection / Confidentiality

  • a) The coach is entitled to process and store the personal data entrusted to him by the client within the framework of the contract's purpose, observing data protection regulations, or to have it processed and stored by third parties.
  • b) The coach is obliged, outside of legal witness obligations, not to disclose any information about the client to third parties unless this information is already publicly known or the coach has been released from his contractual duty of confidentiality.
  • c) The coach is obliged to use confidential information exclusively for the purposes of the contractually agreed coaching.
  • d) All types of records must be kept in such a way that no unauthorized third parties can gain access.
  • e) These obligations apply beyond the end of the contractual relationship.
  • f) The privacy policy applies: https://www.yindog.eu/datenschutzerklarung

§11: Disputes
Disputes arising from the treatment contract and the terms and conditions should be settled amicably. It is recommended that counter-representations, differing opinions, or complaints be initially presented verbally and, if necessary, in writing.

§12: Jurisdiction (Perigueux, France)
The place of jurisdiction for all disputes arising from the contractual relationship between the client and the provider is the provider's place of business.

§13: Severability Clause
Should individual provisions of the treatment contract or terms and conditions be invalid or void, the validity of the treatment contract as a whole shall not be affected. Instead, the invalid or void provision is to be replaced by a provision that comes closest to the purpose of the contract and the intentions of the parties in free interpretation.